REFUND POLICY FOR HOME TUTIONS

At NTHT (hereinafter “NTHT”/ “we”/ “our”/ “us”), we value the trust of our customers. In order to honour that trust, we have created this refund policy (“Policy”) to work in a transparent manner.
I. Objective: The objective of this Policy is to ensure transparency in refund process & complete satisfaction of our Customers. This Policy enables that the refunds (if any) are processed in a fair manner.
II. Scope: This Policy is applicable to processing of any refund of applicable fees paid by the customers who have subscribed to our Home Tuitions program Online/Offline (hereinafter “Customers”/ “you”/ “your”) for enrolling their wards for our Study Program (“Students”) to our Home Tuitions program, for (a) NTHT Trial Classes; and or for such number of classes (“Classes”) as more particularly identified in the order form (“Customer Order Verification Form”) submitted by the Customer at the time of enrolling the Student for the respective subject(s) (hereinafter each a “Subject”) under Nisha Tutorials Home Tuitions (hereinafter “NTHT”).
III. Validity: This Policy is effective from the date of joining/ registration and shall continue to remain valid until it is specifically replaced/ revoked by us. Any refund request, received from you on or after 5days from the date of admission, will be processed in accordance with this Policy (including any subsequent amendments or modifications to this Policy) and will deduct the applicable charges.
IV. Process for Requesting Refunds:

1. Obligation of Customer: If a Customer wants to withdraw the enrolment (as per validity clause) of a Student from NTHT, such Customer will be required to contact on +91 7700948110 and also share application for withdrawal/ refund (“Application”) via email to operations@nishatutorials.com , stating the reasons for seeking such refund within 5 days from the date of submission. The date of receipt of the duly filled-in Application (“Submission Date”), with all the relevant details captured correctly, will be taken into consideration for the purpose of calculation of the refund amount. In case of any deviations from these requirements, the Application shall not be considered for any refund.
2. Applicable Fees and Refunds: Charges for NTHT Trial Classes: A Customer can opt for availing NTHT Trial Classes on trial basis for payment of a non-refundable amount, as more particularly mentioned in the respective Customer Order Verification Form (hereinafter “Trial Class Fee”). The Customer shall not be eligible for any refund of Trial Class Fee in case of cancellation of such NTHT Trial Classes by the Customer.
3. Home Tuitions Fee: Customers can avail the NTHT Classes on payment of such fees applicable for a period of __ (___) months (“Home Tuitions Fee”) (As per the program opted) The Home Tuitions Fee shall not be refundable in case any Application is received by us for withdrawal of admission by the Customer post 5 days from submission Date. In case the Customer withdraws from the NTHT, after availing the Class on Orientation Date, in a respective Quarter NO refund for Home Tuitions Fee shall be refunded for such applicable Quarter.

I. Mode of Refund:

1. No NTHT Components will be refunded in cash or any other manner. All applicable refunds shall be paid through cheques or online transfer ONLY, to the source account of the Customer from where the payment was originally made, within a reasonable period of thirty (30) calendar days from the date on which a written confirmation is provided to the Customer for approval of such refund. Further, all refund(s) shall be processed in Indian Rupees only.
2. In the event your payment instrument/ account through which original payment was made, is not active or does not support refunds, you shall be required to provide other bank account details belonging to you for processing the relevant refund. We shall not be held responsible and/ or accountable for crediting refund money to the wrong account due to incorrect details furnished by you. You shall be required to furnish a declaration for transfer of refund to another bank account in the format and manner as may be required by us.
3. In case you have not received the refund approved by us, in writing, within the abovementioned thirty (30) calendar days period, then please reach out to us at +91 7700948110 or write to us at: operations@nishatutorials.com

II. Important Terms & Conditions

1. You represent and warrant that any information that is provided to us or submitted in the Customer Order Verification Form and related documents for enrolling the Student in the NTHT, is accurate, true and current. Any deviation from this will result in immediate cancellation of Student’s enrolment with no refund thereof and the Classes will not be resumed for such Student under any circumstances.
2. You understand that – (a) failure to raise a request for rescheduling the NTHT Trial Class 24 hours prior to the registered slot; or (b) failure to avail the NTHT Trial Class after rescheduling the registered slot for such NTHT Trial Class, may lead to cancellation of the NTHT Trial Class, for which no refund shall be provided to you.
3. You also understand that we may cancel the NTHT Trial Class or your subscription to NTHT Classes on account of discovery of credible proof regarding any breach of NTHT Terms or Terms of Use, without providing any refunds. You will not have any claim towards, and we will not have any liability towards any termination which is undertaken as a result of the aforementioned event.
4. If a Student is terminated from the NTHT on account of any disciplinary action taken against such Student, then we shall not be liable for any refunds to you. The decision of the NTHT Area Business Head, in this regard will be final and binding on you. In any such cases, enrolment of the Student will be considered as cancelled and the Classes will not be resumed for such Student under any circumstances. In case of Teachers found deviating disciplinary action they will be penalized and replacement of teachers shall be provided by NTHT with consent of Parents and Students.
5. We shall be not be liable for any delay or failure to perform its obligations (in total or in part) if such delay or failure is due to any cause(s) including but not limited to, acts of God, strikes, lockouts, riots, lockdown, government restrictions, sanctions, wars, terrorism, insurrections, civil disturbances, earthquake, weather, fire, epidemic, pandemic, lockdown, explosions, and/or any other cause beyond our reasonable control making the performance of our obligations/ services inadvisable, commercially impracticable, illegal, or impossible (“Force Majeure Event“). We shall not be held liable for not being able to conduct the Classes at the respective location required by you and that such Classes may be held/conducted in online mode in the interim in compliance with the laws, rules and/or regulations as may be applicable under the law for time being in force. Accordingly, no refund shall be provided to you in such case. Also, in case Classes may not be conducted in any mode (offline and/or online), or if conducting the Classes is prohibited as per the applicable laws, guidelines, regulations, during such period of Force Majeure Event, then also no refund shall be applicable as, in such cases, we will appropriately suspend the Classes during the continuation of the Force Majeure Event, and shall resume the Classes post the Force Majeure Event thereby accordingly extending the duration of NTHT program availed by the Customer.
6. Nisha Tutorials reserves the right to discontinue, in any specific location, any or all aspect(s), services, features or functionality of NTHT as it deems fit, at any time with prior notice of not less than 15 (Fifteen) days, without any obligation to assign any reasons for such discontinuation (“Discontinuation Event”). In the event of an occurrence of a Discontinuation Event, which has an impact on NTHT in your location, you shall (i) receive communication from us wherein you will be intimated, inter-alia, of such withdrawal/ discontinuation of NTHT in your location, the date of withdrawal/ discontinuation of NTHT in your location (“Discontinuation Date”), along with the refund process, applicable refunds, mode of refund and other applicable terms and conditions, through calls/ SMS/ email on your contact details registered with us under NTHT (“Discontinuation Communication”); (ii) in case we are unable to provide the NTHT Trial Classes to the Student, you shall be eligible for a full refund of the Trial Class Fee.
7. Any other refund policy, mentioned anywhere on our website or any other place, does not hold true for the Classes offered under NTHT.
8. On account of withdrawal of admission by you, the services to be provided by us, from Submission Date up to completion of Classes, shall be considered as services not performed. Accordingly, we will issue a GST credit note to you, which otherwise may not be issued if the withdrawal and issuance are beyond the timelines allowed under applicable law. In case the Submission Date is after the prescribed timeline, we may issue a commercial credit note, on your request.

III. Changes to this Policy:
We reserve the right to modify/ amend/ replace this Policy at any time, as deemed fit by us, without any prior notice to you.

IV. Limitation of Liability:
In the event of litigation, the company total liability shall not exceed the amount of money student paid to the company for services rendered. Nt educare entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and for any breach of nt educare will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content; (2) the cost of procuring substitute content; (3) any obtained or transactions entered into through the website; or (4) any lost profits you allege. some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you. Incase if any tutor cancels and/or discontinues the services of NTHT; NTHT reserves the right to charge penalty and receive the same by deducting it from the fees payable to tutor and/or any balance penalty recoverable then demand would be raised and tutor must clear it within 15 days from the date of receipt of demand. Incase if any student/parents discontinue the services of NTHT; NTHT reserves will not refund the amount under any circumstances and if parent has paid the fees through cheque the NTHT shall deposit the same and recover the amount. In case if parent does the stop payment of the cheque the same will attract the penalty and still if the payment is not made it will attract the course of law.

V. Indemnification:
You will release, indemnify, defend and hold harmless NT Educare LLP, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) any intellectual property or other proprietary right of any person or entity; (4) your violation of any provision of this Agreement; or (5) any information or data you supplied to NtEducare LLP. When NT Educare is threatened with suit or sued by a third party, NT Educare may seek written assurances from you concerning your promise to indemnify NtEducare LLP; your failure to provide such assurances may be considered by NT Educare to be a material breach of this Agreement. NT Educare will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of NT Educare choice at its expense. NT Educare will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend NT Educare against any claim, but you must receive NT Educare prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.

VI. General:
• Force Majeure: NT Educare will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.

VII. • Governing Law Jurisdiction: This Website originates from Thane. This Agreement will be governed by the laws of the State of Maharashtra without regard to its conflict of law principles to the contrary. Neither you nor NT Educare will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Maharashtra. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.